Customer Service
Customer Service
Our service team is always available to assist you. Do you have questions about the devices, functions or settings? Would you like to report a problem or make a complaint? Do you need a spare part? We would be pleased to help with any questions or complaints you may have about our products.
Service hours
Our Technical Advisory team would be pleased to help with any questions or complaints you may have about our products. You can reach us by email, via the contact form or by telephone. Together, we will get your system running smoothly again.
To ensure prompt processing, please always send us the serial number of the device, a detailed description of the fault and helpful photos or videos. Thank you very much.
How to reach us:
Monday - Friday
7am to 5pm PST
Technical documentation
Looking for technical documentation or other details for your equipment?
You'll find online catalogues, installation instructions, CAD drawings, specification texts and much more.
Take advantage of our wide Customer Service network
The Kampmann and Nova Customer Service team is committed to ensuring that our customers are satisfied throughout the entire after-sales service process. We offer you flexible options for expressing your concerns and ensure that your cases are resolved quickly. Take advantage of our service 24/7.
Customer Support Request
Enter your customer support request here.
We will reply to your request as quickly as possible within office hours.